1. Automated Lead Routing Frameworks
When a new enquiry enters the system at 10 PM, smart CRMs automatically send an instant WhatsApp acknowledgment while placing the lead in the queue for the morning shift's first available agent.
Frequently Asked Questions
Common questions regarding how to assign leads fairly & eliminate sales rep cherry-picking
Q:What happens when a sales rep is on leave?
Reps toggle their status to 'Out of Office' on the mobile app, and the CRM automatically re-routes incoming leads to active team members.
Related Guides
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